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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Quinn

September 24, 2025

5  out of  5
rating by John Quinn
"Amanda was very helpful and knowledgeable . A.manda is an asset to STATE FARM"
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Donald Leatherwood Jr.

September 22, 2025

5  out of  5
rating by Donald Leatherwood Jr.
"Amber provides excellent customer service each and every time. Appreciated!"
We responded:
"Thank you so much Donald."
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Rachel Bivens

September 19, 2025

5  out of  5
rating by Rachel Bivens
"This is Rachel Parker just want to say I thank the lady I talk to she was so kind and her Personality was Alsome I am happy with state farm been with you since I was 19 years old and don't want to change to govwith another company thanks so much for what you have done to help me Financials Mr. JOHNSONyou are agreat man for the job you do Thanks one more time for your care The young ladyvwas Kind Shiw me she wanted to help me and she said she would get back with me and she did so I want her to know many people say one think and do another because they are one the phone with you but she kept her word Thanks so much the lady I was talking about was Name Brianna Duffy"
We responded:
"Dear Rachel, Thank you so much for your heartfelt review! We are thrilled to hear about your positive experience with Brianna Duffy. She truly embodies our commitment to kindness and exceptional service, and we are glad she was able to assist you effectively. It means a lot to us that you've been with State Farm since you were 19, and we're grateful for your loyalty over the years. Your kind words about our team and the care you received are deeply appreciated. If you ever need further assistance, please don’t hesitate to reach out. Thank you once again for your support! Best regards, Juan Johnson’s State Farm Agency"
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Wayne Smith

September 19, 2025

5  out of  5
rating by Wayne Smith
"I have had nothing but great advice and service from Juan Johnson’s office. Rosanna and Jenna were/are professional and communicate in a timely and friendly manner!!"
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Tracy Tursky

September 18, 2025

5  out of  5
rating by Tracy Tursky
"Amanda Palmer has been so pleasant to work with! She is very knowledgeable, took the time to answer all my questions and found me a great rate. She even went above and beyond to get me a multi car discount I did not know I was eligible for, which also gave my family discounts on their policies! Best of all, she always answered her phone!!! I would highly recommend her for your insurance needs and will be happy to continue with her for years to come."
We responded:
"Tracy, Amanda is a gem. She is spending all her time, figuring what is best for every customer. I highly recommend her also. Thank you again, for recognizing Amanda's dedication. "
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Lew & Patsy

September 16, 2025

5  out of  5
rating by Lew & Patsy
"We have been dealing with Juan for quite sometime now, so he's not just an insurance agent but also a friend. He has really helped me through some rough things. Want to Thank Him for everything. Lewis Bates"
We responded:
"Lewis, we are friends forever. I know you would do the same for me. See you soon."
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Susan Tudor

September 10, 2025

5  out of  5
rating by Susan Tudor
"Amber and Amanda responded to my request so quickly! We have been so happy with Juan and his team!"
We responded:
"Susan, these 2 ladies are rockstars. They are always on it. Thank you for recognizing Amanda and Amber."
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Carl Cherney

September 9, 2025

5  out of  5
rating by Carl Cherney
"On September 8, 2025, my wife and I participated in a video conference with Amber Lewis (Millsboro, DE office) to review our State Farm insurance policies and explore available options. Amber demonstrated exceptional helpfulness and extensive knowledge regarding our policies. She diligently addressed all of our inquiries and outlined the process for providing supplementary informational documents for future reference. The requested materials were promptly transmitted via email, significantly enhancing our confidence in State Farm. We extend our sincere gratitude and appreciation to Amber Lewis for her outstanding customer service. Carl and Linda Cherney"
We responded:
"Carl, She is my above and beyond lady. I put "above and beyond" on her name plate for a reason. I love when we get to appreciate the hard work and dedication of our team. Thank you Carl"
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Jim Stevenson

August 28, 2025

5  out of  5
rating by Jim Stevenson
"I have been treated well at your office. Everyone has been good to me ,but I like to stay with the same person when I need something and Amber has been super nice and I enjoy dealing with Her"
We responded:
"Thank you so much Jim, You are so right, everyone is great. We have so many customers who have their favorites. Amber has a huge following. I know whenever Amber is available, she will be right there."
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Edie 2015

August 22, 2025

5  out of  5
rating by Edie 2015
"I have found one more reason to love Delaware and that would be the excellent service and communication from Juan and Jenna! They clarified each and every aspect of their bundle of auto/ homeowners insurance! I would highly recommend you seek out this State Farm team of personable professionals!"
We responded:
"Edie, Delaware is better because of great people like you. Thank you for the kind words. "
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Wendy West

August 21, 2025

5  out of  5
rating by Wendy West
"The entire staff is professional and super friendly! Rosanna goes above and beyond to answer questions and get things done in an efficient and timely manner. She is wonderful to work with!"
We responded:
"Wendy, Rosanna has been here for 7 years with me. i don't know what I would do without her. Efficient is a great way to describe her. Thank you so much. "
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Karin Fraker

August 21, 2025

5  out of  5
rating by Karin Fraker
"I have been with Juan’s office for a few years now- his staff is amazing and always make the insurance processes simple. I recently had a claim that had a lot of moving parts and they have been nothing short of incredible throughout the whole process. If you are looking for good insurance coverage with an agent that really cares- head in to Juan’s office and get connected with agents that really have your best interest in mind."
We responded:
"Karin, Thank you so much. We appreciate you. "
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Rachel Sonderfan

August 20, 2025

5  out of  5
rating by Rachel Sonderfan
"Very helpful staff"
We responded:
"Thank you Rachel, the staff is so amazing. I am grateful everyday, for them."
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Joe K.

August 16, 2025

5  out of  5
rating by Joe K.
"Amber was very thorough and listened carefully to our concerns and we were very pleased with our review!"
We responded:
"Thank you Joe, Amber is my above and beyond person. "
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Joanna Herrmann

August 15, 2025

5  out of  5
rating by Joanna Herrmann
"The staff here are exceptional, going above the normal experience ad providing great, compassionate and friendly service. Juan is keen at finding great staff for whom working with State Farm customers is a passion. They do all they can to make sure your policy meets your needs, fits your budget and works with your plans. Originally looking for a minority owned business when setting up my homeowners and auto policies, I stumbled on Juan and his team and feel that they have had my back since I moved to Sussex County. You can't go wrong with State Farm and Juan's experience and great team. I trust them to have my back with thorough explanations of coverage, careful consideration of your input and good advice about true coverage needs."
We responded:
"Thank you so much for your kind words! I’m truly grateful to have the opportunity to work with wonderful customers like you. My team and I are passionate about providing compassionate, friendly service and making sure your insurance fits your needs and budget. It means a lot to hear that you feel supported since moving to Sussex County. We’re here to have your back every step of the way and to help you feel confident about your coverage. Thanks again for trusting us with your homeowners and auto policies!"
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Michael Mascia

August 14, 2025

5  out of  5
rating by Michael Mascia
"I just relocated to Delaware and quickly needed to get home insurance for my mortgage. Rosanna was polite, welcoming and went over my options seamlessly and worked with my property manager & mortgage company to make sure everything got to where it needed to go. Her great service took a lot off my busy plate! Thank you, Rosanna."
We responded:
""Thank you so much for your kind words! We're thrilled to hear that Rosanna was able to assist you during your relocation to Delaware. Providing seamless service and support during such an important transition is our priority, and we’re glad to know that she helped ease your busy schedule. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Welcome to Delaware, and best wishes in your new home!""
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G.A L

August 6, 2025

5  out of  5
rating by G.A L
"Ms. Jenna knows her job extremely well . She is both very professional and personable."
We responded:
"Thank you so much for the 5 stars!"
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Susan Boylan

August 1, 2025

5  out of  5
rating by Susan Boylan
"Rosanna was very helpful and patient as she transferred my California auto insurance policy to Delaware. Great customer service!"
We responded:
"Rosanna, is absolutely a treasure. She makes everyone's life easier."
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robert ames

July 31, 2025

5  out of  5
rating by robert ames
"Jenna Kollack is a very professional young lady. Friendly good attitude,She’s the big reason for me to come to State Farm."
We responded:
"Jenna is amazing, I don't know what I would do without her. Thank you Mr. Robert, she said you are so nice also."
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StreettWorldWide

July 29, 2025

5  out of  5
rating by StreettWorldWide
"Juan and the team at State Farm have provided exceptional service. They offer multiple communication channels, making it easy to get quick responses, and Amber Lewis took the time to explain everything clearly and in terms I could easily understand. I truly appreciate their support and professionalism."
We responded:
"Thank you so much, for this great review. We really appreciate you and your business. "
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Sarah Dennis

July 15, 2025

5  out of  5
rating by Sarah Dennis
"Rosanna is a star give her a five"
We responded:
"Mrs. Rosanna has been my shining star since I started. "
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Phil White

June 27, 2025

5  out of  5
rating by Phil White
"My experience today was very pleasant. Rosanna was very helpful in and in my opinion went above and beyond to provide me with a Great policy"
We responded:
"Phil, thank you for recognizing Mrs. Rosanna. Our only job is to go above and beyond."
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Timmy Toohey

June 27, 2025

5  out of  5
rating by Timmy Toohey
"Amber was great and very helpful and supportive! Appreciate her patience and time! Thanku Amber!"
We responded:
"Amber a superstar, and will give you a 110%"
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Lisa michaels

June 26, 2025

5  out of  5
rating by Lisa michaels
"Rosanna Chilcoate, at the office of Juan Johnson is a class act. She walked me through my purchase of homeowner's insurance with ease., She is experienced, professional, patient and kind. I highly recommend her for all your insurance needs!"
We responded:
"Lisa, I could not explain Rosanna any better. She is all those things and more. Thank you."
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Shawn Smith

June 25, 2025

5  out of  5
rating by Shawn Smith
"Amanda was great in helping me get my new vehicle covered and going over everything and making sure I had everything I needed also a pleasure to talk to it was like talking to a friend I highly recommend her for all your insurance needs"
We responded:
"Amanda is so good, She impresses me everyday. She just keeps getting better and better. Thank you!"